The Upgrade Myth

Tom Bradley Terminal @ LAX

The following is a true story – before mid-March 2020 of course when we all used to love travelling! One day we will all be able to hit the skies again for a dream holiday.

One of my lifelong obsessions is to score a free business or first class upgrade on a longhaul flight. So off I went to the airport on a recent trip to Toronto and did all of the right things:

Dress appropriately

Everyone is a decision-maker

Ask nicely (and ask everyone)

Get there early

Have a decent frequent flyer status

You can pay for an upgrade to business class or use points, but that would miss the mark and I still think I would be obsessed with the free upgrade concept. Either way I didn’t have enough points, so I would have had to buy points ($2,500) for a business class upgrade from Brisbane to LAX. On a 12 hour flight that works out to $200 per hour, so clearly couldn’t justify that!

It’s never too early to sample Scotch in duty free!

Going through the check-in process and seeing the staff at different points along the way there didn’t seem to be even one point where it was going to happen. There are many articles written about getting upgrades, that everyone is a decision-maker, but it seemed a bit like the opposite. The only time an upgrade may have been handed out was possibly at the gate if your name is announced. (BTW Didn’t happen either).

So Cattle Class it was, and fortunately I was lucky to have a spare seat next to me, enabling me to slumber in a half-lying position with my head against the window whilst able to encroach uninhibited  into the middle seat. If only I could stop that pillow from slipping down between the window and my seat!

A (requested) long layover in LAX and the huge Oneworld Lounge helped to ease the upgrade letdown, prior to my onward journey across continental USA and Canada.

Lets try again on the way home!

The way home – Dallas to Brisbane (via Los Angeles)

A similar experience on the way home, with it seemingly a hopeless case for an upgrade, yet I tried my best by doing all of the right things…again! So, I basically gave up hope.

It has to be said that the transition through LAX on the way out of the USA is incredible easy compared to when you enter the USA at that port. So, my love-hate relationship with LAX, which has developed over the last 23 years is in positive territory right now!

Okay, so now for the happy ending….

Don’t mind if I do!

No, I wasn’t upgraded to either Business or even Premium Economy between Los Angeles and Brisbane. But I did have a lie flat bed! So how is that possible you ask???

Once again, I had a spare seat next to me, but as it turned out there was an entire spare row behind us. As luck would have it the last few people to board the plane did not sit in either row, so me and my fellow row-mate each took a row and I was left with 3 seats to myself. So yes, a lie-flat seat, Woo-hoo! Even though I couldn’t fully stretch out, I finally had a lie-flat seat on a long haul flight.

My obsession fulfilled? Well, not quite, but thanks to a bit of luck and possibly the Corona virus effect, I experienced my most comfortable long-haul flight.

So, until my next overseas adventure I am going to take this experience and be satisfied that sometimes things just work out – I didn’t pay for the upgrade and I am glad I didn’t.

Footnote – If I had paid for premium economy upgrade I couldn’t have laid across the seats as they have a solid armrest. Those poor people in Premium Economy!

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Navigating the Sea of Information & Human Connectivity

Health authorities, Federal, State & Local Governments, News websites, School authorities, Policing, Sporting bodies – all providing their own (sometimes conflicting) advice. Total cases, Active cases, Ongoing health impacts, Patient zero, Overseas sources Vs Community transmission, which are the numbers that really matter?

The Information Overload

Press releases, daily briefings and some leaders seeming to embrace the newfound influence they have (and that people are listening to them for a change).

What can you do? I can walk through a park to get a coffee, but can I sit down to drink it?

Where can you go? Can I only go to a park if its near home?

Who can you see? I can see a friend if I live with them but can’t see my family who I don’t live with, depending on how many visitors there are!

What’s an essential service? Bottle shops are busier than ever!

The Tennis centre is open, but can I play tennis?

It all probably depends on which state you live in!

You aren’t expected to teach your children. But they are expected to perform as if they were being taught.

It’s a time of great confusion for many people out there. And rightly so! Never before has there been so much access to so much information during an event such as COVID-19.

The back-to-back procession of Australian State Premier’s press conferences all saying pretty much the same thing is enough to make anyone change the channel. Yes, you need to show leadership but there is also the political legacy in the background, always a part of that game.

Australia has done extremely well in navigating this unprecedented pandemic, but it could have been more united. There is no difference with offices, hotels, schools or gyms in Queensland or Western Australia, New South Wales or Victoria. Are the authorities and their areas of control the cause of the confusion, with each having the power to enforce different rules? Restrictions have been well adhered to but sometimes it feels like we are being warned by the teacher about not talking to my neighbour during class. This is a true test of our political system and I can’t help thinking that there may be changes ahead.

As restrictions are eased and things begin to reopen, will everything become more or less confusing? Probably confusion will reign is my guess, although with so few new cases occurring and people generally trying to do the right thing, guidance rather than enforcement will have much higher likelihood of acceptance in the community.

Human Connection

So, what are we all looking forward to the most?

Catching up with family for a BBQ

Going to see your favourite sporting team on a Friday night after meeting some friends before the game for a few beers.

Heading out to a pub or restaurant for dinner and drinks or Beer o clock on a Friday with another person!

Driving down to the Gold Coast for the weekend and rediscovering that my Nexus isn’t within my own house.

Keeping fit by going for an early morning gym session or having a hit of tennis.

Leaving the house to go to work (for a change of scenery, not necessarily the work part).

Networking at a conference and discovering new places and new favourite restaurants and bars.

Meeting and having a beer with some fellow travellers transiting through far off places – which I did prior to the restrictions in Terminal 3 at LAX (outside the Shake Shack if my memory serves me right).

This is me skiing @ Blue Mountain Resort, ON – late February 2020

All of the above are about human connection. Online platforms such as Zoom, Teams, Skype (if anyone still uses skype) are effective right now as its great technology and will be used extensively by both business and private users for a long time. But there is also the risk of video conferencing overload – if you have back to back Zoom meetings too many days in a row it’s the last thing you will want to do when you return to work. I have been in some really effective Zoom meetings as well as some very awkward ones.

Video conferencing is a great supplement to face-to-face meetings but you just can’t replace the connection and intimacy or comradeship that comes from physically being in the same space as others.

People have basic instinctual needs such as food, shelter, water which they need to survive. These are being met by most people at the moment.

I believe that in addition to these needs, personal connection to others is of vital importance for survival of the soul. So, above all else, this is what we should be most looking forward to!

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